Aderant builds intelligent ticket triage with Amazon Nova

Aderant builds intelligent ticket triage with Amazon Nova This guest post is co-written by Angela Mapes and Adam Walker of Aderant. In this post, we share how Aderant , a global provider of business management software for the legal industry, built an intelligent ticket triage system using Amazon Nova Lite through Amazon Bedrock.

For teams using or evaluating Intel, Amazon, Microsoft, Amazon Web Services, this product change matters because it can alter available capabilities, workflow choices, and operating requirements in cloud infrastructure. The practical follow-up is to test the changed path against current users, integrations, and support constraints before making it part of a production workflow. In this report, the concrete detail to verify is: In this post, we share how Aderant , a global provider of business management software for the legal industry, built an intelligent ticket triage system using Amazon Nova Lite through Amazon Bedrock.

• Aderant builds intelligent ticket triage with Amazon Nova This guest post is co-written by Angela Mapes and Adam Walker of Aderant.
• In this post, we share how Aderant , a global provider of business management software for the legal industry, built an intelligent ticket triage system using Amazon Nova Lite through Amazon Bedrock.
• Aderant’s solution automates much of the context gathering, classification, routing, and knowledge enrichment required for support-ticket triage.
• The Intelligent Ticket Analyzer supports Aderant’s 38-person SierraOps team, which operates Expert Sierra across 268 client environments globally.
• It reviews newly submitted, unassigned tickets during scheduled hourly processing cycles on business days.
• It gathers operational context from Jira, Confluence, Amazon Athena , and Microsoft SharePoint to recommend a team assignment and resolution starting point, and it automates approved routing and communication actions.