From Tianjin, Mr. Luo hundred-percent fruit powder, and the generation of iPhone, iPad, Macbook...... He almost had a full range of Apple products, and can be used by all of the apple products in the remote malicious lock. According to the lock on the phone and computer tips, Mr. Luo with the use of many years of ID Apple login, but always show account errors. Mr. Luo repeated consultation after that, their own apple ID account Apple is malicious steal, and retrieve the account number, but full of frustrations.
Account theft iPhone, MacBook was malicious lock
"In the morning an open cell phone, even display the phone is lost, I use ID Apple to display account error." Mr. Luo told reporters, not only his iPhone6plus, 5 years ago to buy apple Pro MacBook same time also shows that the computer has been deactivated, the words.
According to the lock on the phone and computer tips, Mr. Luo with the use of many years of ID Apple login, but always show account errors. He call Apple customer service, customer service told him, probably by Apple ID when he registered mail theft, hacking through the mail, can not only change the Apple ID password can modify the password, or even change the Apple ID binding mailbox.
"Basically, the original your registered email is A, set to retrieve the password is 123, the ones who turn your Apple ID into B through the mailbox, retrieve password hint question also changed to 456. Even retrieve the password, it is also possible to find ID Apple password." Apple Store retail shop staff explained to reporters in Chengdu taigu.
Reporters learned that, with Mr. Luo situation similar to the device is stolen and the device is stolen ID is malicious lock case, the device is often locked on the display will show that this iPhone has been lost, please contact XXX unlock, but if you contact each other, it will be charged for hundreds of very thousand yuan unlock fee, or not only the phone can not use, the information is not found. Unlock the way long invoice, packing box, three package of documents are indispensable
"Can be purchased with the product of the invoice, three packs of proof and the Store Apple retail stores, technical staff can be from the hardware to restore the device, you can also use this information to contact customer service, ID Apple reduction." Apple customer service requirements provided by Mr. Luo that he was guilty of "material, I found iPhone4, 4S, 5S, iPad, but did not find iPhone6 plus information, the computer was bought 5 years ago, the invoice had gone".
Helpless, Mr. Luo thought on Taobao Search for non official ways to crack, but he chose to give up, more than 500 dollars in maintenance costs without saying, they are hard crack, directly to the hardware."
Reporters then call the customer service, technical staff said, this way to crack a large number of mobile phone to change the main hardware, strongly recommended that users do not try."
"In the apple store to buy the product, Apple will be free for the user to fill the electronic invoices, can be used as a maintenance certificate." Apple Greater China area relevant person in charge told reporters that Mr. Luo can apply for the purchase of the shop to fill the invoice, the relevant technical department audit, you can make the use of equipment recovery, but the audit time is 15 to 7 days.
"So strict requirements for the user's security considerations, but half a month did not use the phone, no computer, no one can not stand!" Mr. Luo to apple to provide relevant materials, waiting for the audit, and again to buy a iPhone6s.
Proposed two step verification
Apple Greater China area relevant responsible person told reporters that the most necessary and the maximum level of measures to prevent similar incidents, is to open the two step ID Apple verification. After the opening, try to log Apple ID in any terminal, in addition to enter the email address and password, Apple will send binding equipment dynamic verification code, malicious third party even if you get the email address and password, but not the dynamic verification code, still can not do anything.
When the phone is lost, the mailbox has a strange message requires you to enter ID Apple and password, be sure to pay attention to whether the domain name is.Com/, icloud.com/ end of the official website. In the transfer of their Apple products, must remember to erase your personal information.
West China Metropolis Daily trainee reporter Liu Binhuan