IBM is reorganizing its global technology services division (Global Technology Services), and strive to make departments more dependent on artificial intelligence. Previously, IBM's global information technology services sector focused on helping customers run computer networks.
Bart Van den Daele, general manager of European strategic outsourcing services at IBM Global Information Technology Services, said in an interview that after the reorganization, the new department based on artificial intelligence technology will help IBM's customers to The degree of damage to a minimum level, such as server downtime, data exchange function failure. This new department is able to do this mainly because it is able to anticipate these problems before these failures occur, and then automatically take correct remedial measures, such as by coordinating other cloud computing capabilities or transferring network traffic at the bottleneck.
Van derel said the products and services offered by the division will be supported by IBM's Watson Cognitive Computing Platform, which will help IBM maintain its market share in IT network infrastructure management. For some time now, IBM has been trying to transition from traditional legacy products that rely on computers and operating system software to high-speed growth areas such as artificial intelligence and cloud platforms, but are faced with no small difficulties. Today, IBM is facing Microsoft, Cisco, Google and other rival strong competitive pressure. As we all know, these competitors have already begun to strengthen the artificial intelligence and automation products business, in order to help their customers to better manage services and networks. Recently, Microsoft also announced a substantial reorganization of its global sales team, and part of the focus on sales of products based on artificial intelligence and services.
Since becoming IBM CEO in 2012, Ginni Rometty has been working hard to integrate Watson's different human intelligence capabilities into all of IBM's products and services. What she has to do is to sell the company's traditional products, including the main body of the client's office and the server hardware, as well as the maintenance of these systems service contracts, after all, these products and services sales Showing a downward trend. The first quarter of this year, IBM suffered a 20 quarter quarterly decline in the dilemma.
IBM announced the move on Wednesday, and last year, IBM's global information technology services department also conducted a series of layoffs, which also layoffs also show that IBM is trying to more cloud computing and artificial intelligence operations in the direction of transformation. However, Van derel said that the announcement of the global information technology services sector focus on artificial intelligence based on the software and "staff adjustment" and nothing to do. He claims that "we are focusing on driving infrastructure to a new level." We do not do this in order to adjust the staff. & Rdquo;
IBM's intelligent systems have been able to understand the issues of the natural language-based IT services department, which can handle a large number of low-level jobs, which often require IT support for employees to do daily processing.
Van Dale also said that IBM has been based on its Watson-based IT infrastructure platform training, the main way is to instill the platform has occurred more than 1,000 failures related data. Today, the system has been able to handle more than 80 million failures per month related to the data.
According to Van derel, IBM's new system has been in the Danish Dansk Bank (Danske Bank A / S), including the trial among the customers, the test shows that the system has made significant progress in network performance. "We see a server failure problem that has been greatly reduced," said Jay Steen Olsen, chief technology officer at Stanley Bank. "Olsen also said that IBM's platform will help us to take action before the failure, and let us gradually have a set of integrated, automatic, permanent environment." & Rdquo;
Van derel said a large food service distributor has a network of up to 4000 servers, after using IBM's new system, has significantly reduced the number of important network failure as much as 89%, more importantly, in IBM With the help of the artificial intelligence system, the food distributor has been able to solve the network failure time from the previous average of 19 hours greatly shortened to 28 minutes. However, Van derel claimed that for the sake of confidentiality, did not mention the name of the food company.