January 10 According to Reuters, a chairman of the U.S. Senate Committee on Commercial Regulatory Affairs has just asked Apple to disclose more details about the "decelerating gate" event that will reduce the performance of older iPhones for battery protection.
Apple on December 28 last year, "decelerating door" public apology and lowered the official replacement battery prices, but also said that through software upgrades to allow users to better understand the device battery status.
Senator John Thune, chairman of the U.S. Department of Commerce's Science and Transportation Committee, wrote to Apple Chief Executive Cook on 9 January in an open letter in which he said that the criticism of Apple by a large number of consumers showed that Apple was transparent It should be done better.
Apple said earlier that the iPhone 6 and later models to replace the battery price dropped from 79 US dollars to 29 US dollars, and will follow-up iOS system update allows users to see the battery status and whether it will have an impact on device performance.
John Thune said Apple is considering offering free replacement battery service or offering some discounts and reimbursement to those who previously had to pay for the replacement battery. John Thune also wondered whether Apple would tell consumers in a software update how much it would affect the performance of the handset and whether users have the right to reject it. In the meantime, John Thune also asked in an open letter whether Apple had followed a similar approach on its products many years ago.
John Thune hopes Apple can answer these questions by January 23, and the current spokesman for Apple did not respond.
In addition, Apple's just released flagship model iPhone X although priced at up to 999 US dollars, but its durability and quality has also been questioned by many users. "We know that some users are disappointed, for which we apologize. "Apple made that statement last month.
In December last year, Apple admitted that the iPhone's software updates to reduce the performance of older models. Apple said the main reason is because aging lithium-ion batteries because of uneven power supply may cause the iPhone to shut down unexpectedly, so in order to protect the internal circuits and this approach has been taken.
However, most consumers think the real purpose of Apple's move is to deliberately reduce the speed of the old iPhone and encourage consumers to replace the new machine. Although there is no conclusive evidence that Apple was intentional, but "decelerating door" appeared in the social media and Apple users have aroused strong repercussions.
Apple has already faced a class action lawsuit against "decelerating doors" in places such as California, New York and Illinois, where many sued Apple for deliberately slowing the performance of devices to deceive consumers without telling users.
In addition, Apple is also facing a class action lawsuit in France. French consumers think Apple has "planned scrap" and "cheating" behavior.