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Huawei responded to the US e-commerce platform brush Comments: real user experience

via:CnBeta     time:2018/2/14 11:34:06     readed:177

It is understood that Huawei in a private Facebook group to provide members the opportunity to beta test Mate 10 Pro, but there is a condition that Best Buy is given five-star praise. In the list of comments by overseas best-seller Best Buy on Huawei Mate 10 Pro, there are currently 108 users who comment on Mate 10 Pro and are almost all five-star reviews.

However, 105 of them appeared after January 31, and the survey found that on the very day Huawei organized an event through a Facebook account with 60,000 fans, asking fans to comment at Best Buy: "Why do they want to have Mate 10 Pro "and draw 9 lucky ones from the reviewers to send products to participate in the test.

Under Best Buy's comments, most of them are in favor of Huawei's comments, "unparalleled smartphone for a year," "camera like this phone," "great new flagship phone," "Samsung's overshadowed good cell phone ".

In response to the Android Authority, Huawei admitted that its poor internal communication led to misunderstanding. Huawei believes that the first thing we care about is the feeling of consumers. We encourage our customers to share their experiences with our devices in their own voices and through real conversations, but mistakes occurred when we recently recruited testers although they actually experienced device sharing Their most authentic feelings. Although they did not receive any pecuniary advantage, we are working hard to delete posts from non-participating testers.

According to Huawei, the best purchase reviews come from U.S. testers because they already have access to mobile phones. But the company acknowledged poor internal communications and its social media executives mistakenly asked everyone in the Facebook group to comment on Best Buy's listing, many of whom had not used the phone.

related articles:

Mate 10 Pro, which is not yet listed in the United States, has won a lot of praise at Best Buy

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