In the voice assistant market, Amazon Alexa and Google Assistant have gained tremendous advantages. The two giants are also introducing more functions and integrating with more external hardware, which will open up the advantages of rivals such as Apple.
According to the latest news from foreign media, Amazon Alexa is currently taking a step closer to the communication function and has already supported free voice calls or messages sent between all tablet computers, smart phones, and smart speakers.
The so-called voice communication means that users can talk to each other through Amazon's Echo speakers or through external hardware installed with Alexa software.
According to reports, Google has previously launched Google’s assistant to dial the telecommunications company number in some regions. But so far, Amazon's call service has not yet been connected to the telecommunications company. Amazon has adopted its own account system and related Internet voice communication protocols.
According to the Fortune website, on March 12, Amazon announced that Alexa’s voice calls have covered Android, iOS tablets, and naturally Amazon’s own tablet (with Android).
Users can not only make free voice calls but also send short messages.
This feature upgrade means that Alexa already has the smart phone's communication capabilities.
It is reported that Amazon's latest Fire HD 10 tablet can directly call Alexa for voice calls, while other older versions of the Fire tablet need to press the home button.
For tablet users, they first need to download and install the Alexa client, then verify their mobile phone number, import the address book information at the same time, and then be free to talk.
In terms of voice calls, Google's smart speakers have taken the lead over Amazon. Not long ago, Google announced in the UK that smart speakers will be able to dial the user's mobile number and fixed landline for free.
It remains to be seen if Amazon will support direct phone and landline calls on tablets and smart speakers in the future.
The full coverage of this communication function will be Alexa's other competitive advantage. Alexa has even surpassed Google's assistants in terms of third-party device integration and external function development.
Recent smart speaker voice assistant evaluation conducted by the media also showed that Google assistants and Alexa's IQ are higher, with higher speech understanding ability and accuracy of answer. In contrast, Microsoft and Apple’s voice assistants only have half the accuracy of the answer. Around, many other issues cannot be understood.
Previously, Amazon's Echo triggered crazy in the world to follow, in which Google relied on fast "copy" to obtain a 40% share of the US smart speaker market. In the face of these imitators, Amazon is accelerating the expansion of the speaker market, and also accelerating Alexa's coverage in external products, which will set a huge barrier for entry for competitors.