After a year of rounds of research and testing, Tencent recently launched a new service for minor game consumption reminders. For the high consumption of suspected minors in its games, Tencent will attempt to actively intervene to remind users of possible non-rational consumption of minors. The service is currently in trial operation.
At present, Tencent has formed a dedicated customer service team with more than 200 people.When a QQ login account has a cumulative spending of 500 yuan or more on a single day in Tencent’s games, for suspected minor consumption, the customer service team will try to contact the owner of the relevant payment account to remind and confirm.
The service now covers Tencent's "Glory to the King," "League of Legends," "Cross Fire: Gun Shooters", "QQ Speed" Mobile Games, "Naruto" Mobile Games, "Wonderful Warmth," "Dungeon and the Warriors "And other game products, follow-up will continue to access more other games, and plans to support the WeChat login account of consumer reminders.
So far, there have been no similar services at home and abroad. Since mid-2017, Tencent has asked 300,000 users for opinions and feedback on the irrational consumption of minors in the game. Based on these findings, Tencent has formed a preliminary service plan.In the future, Tencent will also have access to more game products, and will continue to improve the access channels for payment account owners so as to help parents to better supervise, guide and manage children's game consumption.
Tencent sincerely welcomes and thanks the community and users for their valuable opinions and suggestions. The customer service team has specifically set up a minor supervision hotline 0755-83761852 to provide educational services for the majority of users, game restrictions, and irrational consumer refunds for minors. Tencent will continue to improve its services, and will continue to work to guide minors to moderate entertainment and rational consumption, and to protect the healthy growth of minors.
In previous research and trials, users were very concerned about the following issues. Here, we supplement the explanation of the service content for everyone to understand.
Q: What is the service mechanism of Tencent's game reminder?
A: Tencent's "game reminder" is a new service that proactively prompts the purchase of suspected high-level games. When a QQ login account has a cumulative spending of 500 yuan or more on a single day in Tencent’s games, for suspected minor consumption, the customer service team will try to contact the owner of the relevant payment account to remind and confirm.
Q: What information does the Consumer Reminder Service need me to provide?
A: This service is provided free of charge by Tencent. During the service process, Tencent will not ask you for any account password, payment password, or ask for payment in any way.
Q: How does Tencent define high consumption?
A: Considering the different situations in different regions and different families, there are also differences in understanding of high consumption. The standard for trial at this stage is: In all game products that have been accessed by the consumer reminder service, the user’s QQ game account has accumulated 500 yuan or more in a single day.
Q: Why does my WeChat game account spend over 500 yuan and I haven't received a suggestion?
A: At present, only the QQ account is suspected to be a game reminder service for minors. We will try to support the reminder of the WeChat game account during follow-up service optimization.
Q: Why does my QQ game account spend more than 500 yuan, but I haven't received any reminders?
A: “ Game consumption reminder ” service rate has now covered "King of the glory", "League of Legends", "cross fire line" mobile games, "QQ Speed" mobile games, "Holiday" mobile games, "miracle warm", "Dungeon and Warriors" and other popular games, if you consume the product is not connected to the game consumption reminder service, you will not be prompted. According to the plan, Tencent's game consumption reminder service will gradually access more of its game products.
In addition, in the service trial phase, if the user does not retain a valid contact method, it may also result in failure to receive reminders. Based on user feedback, we will continue to optimize consumer alert services and continue to improve our reach channels.