Recently, Samsung (China) Investment Co., Ltd. has submitted a recall plan to the State Administration of market supervision and management in accordance with the requirements of the management measures for defective consumer goods recall. It will recall the Panasonic battery equipped with Samsung notebook computers from December 2012 to July 2013, which will be recalled from July 5, 2018.
The recall of Samsung laptop models is in the annex. The number of batteries affected in mainland China is 9066.
The battery in the recall range, because the core is mixed with metal foreign material during the production process, may have a short circuit inside the battery, and the risk of overheating may occur in extreme case. For the battery in the recall range, China Samsung will replace a battery that meets the requirements for customers free of charge, so as to eliminate the potential safety hazard.
Samsung (China) Investment Co., Ltd. will launch a recall program on the official website from now on, suggesting that consumers holding the affected model battery stop using the battery and connect with Samsung's authorized notebook maintenance station to replace it.
Users can log on to China's Samsung website (www.samsung.com/cn/support) to see whether the batteries used are the affected products and further understand the specific situation through the customer service hotline (4008105858).
It can also get more information on the website of the national market supervision administration's defective product management center (www.dpac.gov.cn) and the WeChat public (SAMRDPAC).
In addition, we can also call the hot line of the defective product management center of the State Administration of supervision and administration: 010-59799616 reflects the problems in the implementation process of the recall activities or submits the clue of the defect.
Attachments to the battery - replaced laptop model
NP270E4, NP275E4, NP300E4, NP3430E, NP3440V, NP3445E, NP3445V, NP350V4, NP355E4, NP355E5, NP355V4, NP355E5,