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US FCC new policy is not satisfied: it takes 225 knives to handle user telecommunication complaints?

via:快科技     time:2018/7/11 10:01:20     readed:121

However, TheVerge reported that the FCC will hold a vote on Thursday, which may harm consumers' rights.

The “harmful” concerns were raised by two Democrats, Pallone and Doyle, of the Congressional Energy and Commerce Committee, who believed that the FCC’s revised complaints procedure was to alleviate its job function while coping with consumers.

Specifically, the FCC hopes to streamline the process of informal complaints to formal litigation. Currently, this mechanism is hampered by three sets of rules over the past 30 years. However, once converted to formal litigation, consumers will need to pay a fee of $225 (approximately $1,491).

Previously, the FCC will personally review every informal complaint from consumers about telecommunications companies and mobile phone companies. Democrats believe that the FCC will directly transfer informal complaints to relevant companies in the future, and they will reply if they are not satisfied. Turning to formal litigation will be extremely confusing for consumers with limited wealth and time.

However, the FCC spokesperson believes that there is a fundamental misunderstanding among the Democratic Party members, they will not be perfunctory, on the contrary, the newly revised policy even has a unified regulation on the response time.

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