As a technology worker, Kyle Bradshaw immediately searched for repair outlets posted on the Google Store. Unfortunately, as of this writing, the official maintenance service for Pixel 3 / 3 XL has not been provided by the official, which is obviously not a good sign.
In response to this, we immediately contacted the Google Store support team and asked what to do next. However, the solution is given here, it is actually to contact uBreakiFix.
In the beginning, Google official did not mention Pixel 3 in the maintenance of the support page. But after that, uBreakiFix has been added to the list.
Given the long-term cooperation between the two and even providing day-to-day repair services for Pixel / Pixel 2, Kyle decided to go to the uBreakiFix network near New Orleans to try his luck.
After the network appointment, Kyle received a phone call from the store halfway, claiming that they failed to provide the day's repair service, depending on the actual damage level of the device.
The good news is that they gave a $110 repair offer after the evaluation and promised to call when the repair parts are available, which may take up to two weeks. however…
On the third day after the repair, Kyle received a call from uBreakiFix, claiming that it was not possible to determine the arrival time of the repair parts. Because they can get it, only the battery.
In fact, such unfortunate things are not isolated, but rather common.
In Reddit, etc.websiteOn the other hand, several users can't get the equipment repair service through uBreakiFix, some people need to wait a month for repair time, or even get the necessary adhesive to relocate the back cover glass.
In summary, for this search giant, customer service is really awful.