Ms. Line said,In December 2018, Netease koala purchased a long female down jacket from Canada Goose, costing 5,567.04 yuan..After receiving the goods, I found that the work was rough, and there were many threads on the clothes. I sent the photos of the anti-counterfeit logo, logo, product trademark and other photos to the Canadian Goose.website, to carry out the certification, received the official reply, this down jacket sold by koala is a fake. After the koala customer service repeatedly communicated, until January 3 did not solve, so through the black cat complaint platform to make a complaint.
Thread on the clothes
Ms. Line’s Canadian Goose website email reply screenshot
In this regard,Netease koala responded that after receiving the feedback from the line, Netease koala attached great importance to it. After quickly verifying the supply chain vouchers internally, it confirmed that the sourcing link of the goods was complete and reliable, and the sold Canadian goose products were sold in the original authenticity.At present, Netease koala has communicated with Ms. Line, and the two sides have reached an agreement that the goods will be sent to the appraisal as soon as possible, and the results will be promptly fed back to Ms. Line.
Cui Zhidan, a black cat complaint reviewer and a partner of Beijing Daokete Law Firm, said that according to Article 55 of the Consumer Protection Law, if the operator provides fraudulent acts of goods or services, it should follow the consumer's It is required to increase the compensation for the losses it receives, and increase the amount of compensation to three times the price of the goods purchased by the consumer or the cost of receiving the service; if the amount of compensation is less than 500 yuan, it is five hundred yuan. Where the law provides otherwise, it shall be in accordance with its provisions. Therefore, if the operator does have fraud, the consumer has the right to demand compensation in accordance with the price of the purchased goods three times.
It is reported that in the 2018 double 12, the black cat complaint jury was officially launched. The Black Cat Jury is a neutral third-party opinion alliance launched by the Black Cat Complaint Platform. The jury members are invited by the Black Cat Complaints, including: well-known media, legal professionals, industry experts, and authoritative organizations. Members of the Black Cat Jury can make analysis and recommendations from a professional perspective based on specific complaint cases for consumers and companies to use as a reference when negotiating disputes.
Regarding the final result of the incident, the reporter will continue to follow up with the black cat complaint.