Home > News content

Tencent responded to "WeChat cash withdrawal has not arrived": banking system reasons

via:博客园     time:2019/2/12 12:01:42     readed:54

orgsrc=//img2018.cnblogs.com/news/66372/201902/66372-20190212115726567-333444498.jpg

Tencent Technology News, on February 12th, some media said that they received feedback from users, and WeChat payment was delayed. Tencent said that one of the two cases in which the problem occurred was a false positive and the other was a banking system.

The following is a detailed explanation of WeChat:

After receiving the user's response, WeChat payment immediately verified with the relevant bank, and has assisted the user to complete related problem processing and inquiry.

Understand the details as follows

Case 1. Cash withdrawal to the Bank of China

Verify the situation:

4 seconds after the withdrawal, the account is received and there is no delay.

Case overview:

February 8 21:12:18 User withdraws RMB 146 from Bank of China

February 8 21:12:22 Bank notified WeChat payment to withdraw successfully

User complaint handling:

February 10 03:36:13 User complaints did not receive cash withdrawals

On February 11th, WeChat payment and bank confirmation funds were received on schedule on February 8th. The customer service guides the user to verify that the user feedback has indeed been received.

Case 2. Withdrawal from Guizhou Agricultural Credit Bank

Verify the situation:

The bank system problem caused the funds not to be recorded on time, but the information was successfully returned to WeChat payment according to the arrival of the account, and the transaction was delayed until the bank processed the account.

Case overview:

February 4th 21:54:11 User withdraws from Guizhou Agricultural Credit Bank 236.99 yuan

February 4th 21:54:18 Bank notified WeChat payment to withdraw successfully

User complaint handling:

February 6th 10:41:51 User complaints did not receive the withdrawal funds, the customer service inquiry system learned that the account has arrived at 21:54:18 on February 4, and the results are synchronized with the user.

On February 11th, WeChat payment was verified again with the bank. It was found that the user did not account for the banking system problem, and the successful information received by WeChat payment was inconsistent with the actual account. After the bank processed, the user was again verified and the user feedback funds. Has arrived.

Here we also remind that if users find similar problems, they can conduct self-service inquiry or contact customer service through the following channels, we will help check the processing as soon as possible.

Customer service channel:

1. Call the 95017 hotline and call WeChat to pay for customer service.

2, Tencent customer service applet & mdash; submit the problem & mdash; & mdash; select the product & ldquo; WeChat payment & ldquo; & mdash; select the problem type & ldquo; change recharge / withdrawal problem rdquo;

3, Tencent customer service applet & mdash; & mdash; payment & mdash; & mdash; WeChat cash withdrawal query & mdash; & mdash; select the corresponding withdrawal order & mdash; & mdash;

4, payment & mdash; & mdash; wallet & mdash; & mdash; help center & mdash; & mdash; transaction & mdash; & mdash; & ldquo; change cash withdrawal success, bank card not arrived how to do & rdquo; & mdash; & mdash; & ldquo; contact customer service rdquo;

5, payment & mdash; & mdash; wallet & mdash; & mdash; bill & mdash; & mdash; select the corresponding withdrawal transaction & mdash; & mdash; FAQ & mdash; & mdash; & ldquo; change cash withdrawal success, bank card not arrived how to do & rdquo; & mdash; & mdash; “Contact customer service”

China IT News APP

Download China IT News APP

Please rate this news

The average score will be displayed after you score.

Post comment

Do not see clearly? Click for a new code.

User comments