On July 1st, Microsoft updated the support page for the Microsoft account and changed the activity policy for the account. If you have not used it for more than two years (inactive), the account will be deleted and all users with a Microsoft account should follow these rules to ensure that their account will not be affected.
Based on the support page information, Microsoft will delete Microsoft accounts that have not been used for more than two years. Users must log in to the Microsoft account at least once every two years or Microsoft will delete the account without warning. This new policy will take effect on August 30, 2019.
However, there are some exceptions to this new rule, and the following activities will also mark the user's account as active:
1, buy. If you have purchased, redeemed, or accessed your current Microsoft product or service using your Microsoft account, your Microsoft account will remain active and Microsoft will not close your account due to inactivity. Please note that this does not apply to gift cards, certifications or subscription-based purchases or services.
2. Subscribe. Your Microsoft account will remain active as long as you have a valid Microsoft subscription associated with your Microsoft account. After the subscription expires or terminates, you must log in to your Microsoft account at least once within two years to keep your account active.
3. Microsoft Store. If you use a Microsoft account to publish an application or game (including game DLC) to the Microsoft Store or sign up for a Microsoft Partner Center account, your Microsoft account will remain active and Microsoft will not close your account due to inactivity.
4. Certification. If you get a certification from Microsoft using a Microsoft account, your Microsoft account will remain active and Microsoft will not close your account because it is inactive.
5. Account balance. As long as you have an unused balance in your Microsoft account (such as a credit card from a Microsoft Gift Card or Microsoft), your Microsoft account will remain active. If you live in a jurisdiction where the gift card is considered “unclaimed property”, Microsoft will pay the unused balance based on your Microsoft Gift Card under local law.
6. Accounts payable. As long as Microsoft has a financial relationship with your Microsoft account, your Microsoft account will remain active (for example, Microsoft Payment Center arrears).
7, family accounts. If you have an inactive Microsoft account authorized to share with a minor account, Microsoft will not close your Microsoft account because of your inactivity. Your inactive Microsoft account will remain open by Microsoft until the minor's account (i) is considered inactive and closed by Microsoft, (ii) closed by you, or (iii) when the minor reaches the desired age Convert to a standard Microsoft account.
8. Legal requirements or other requirements provided by Microsoft. Notwithstanding the foregoing, Microsoft reserves the right to keep your account status active or not to close an inactive account in accordance with applicable laws or regulations or other means provided to you by Microsoft.
Users can visit the Microsoft Account Management website to view the activity status of their Microsoft account. Your active status shows how often you log in to your account to prevent your account from being considered invalid. Please note that it may take up to thirty (30) days for recent purchases or other account activity to be reflected in your active status.