Microsoft launched surface laptop 3 and surface Pro 7 at its annual surface event in October 2019。 The new surface is Microsoft's first laptop to offer both Intel and AMD processor options.
Microsoft didn't respond to the complaints, but some speculated that it might be caused by the aluminum fuselage. As one user pointed out: "when I close the screen, I can see that the crack starts at the edge of the aluminum frame. "However, because Microsoft technical support classifies these cracks as physical damage, which is not covered by the standard warranty, it is difficult for users to obtain replacement products. Unless Microsoft investigates these laptops in person, it will not be able to verify what users are saying.