With the development of the situation of epidemic prevention and control, more and more attention has been paid to psychological counseling and intervention. Novel coronavirus pneumonia vulnerable groups novel coronavirus pneumonia patients and their families, family members of diseased families, vulnerable groups, medical workers involved in epidemic prevention and control, public security police (auxiliary police) and community workers have been focused on the work of psychological counseling.
Of particular concern is the unprecedented psychological pressure faced by medical personnel on the front line of the epidemic because of their high intensity of work, high risk of infection, and distance from their families, lack of companionship and communication. In this context, the Institute of Psychological Research of the Chinese Academy of Sciences, in conjunction with the Tencent Public Welfare Foundation, Tencent Education and Tencent Cloud, jointly formulated a six-month psychological assistance plan to combat the epidemic, as well as a sustainable post-emergency psychological assistance system, in accordance with the document of the National Health and Health Commission on the issuance of guidelines for emergency psychological crisis intervention for pneumonia cases with new coronavirus infections
The platform was officially launched on March 13, free daily from 9:00 to 21:00, ensuring that more than 50 consultants are online at the same time. At present, the platform has a rotating and reserve psychological counselors more than 50, more than 10 supervisors. All counsellors are systematically trained and have extensive experience in hotline connection and psychological counseling.
The platform is supported by Tencent education solutions. It is a full channel, all media psychological consultation platform with hotline, WeChat official account online and small program audio and video calls. It can help consultants in different environments, choose the most appropriate and convenient way of communication, quickly get the psychological counseling of professional consultants, and help the national and social psychological reconstruction work. The smooth development of.
In order to help the vast number of consultants get professional psychological counseling services faster. The operating instructions are as follows,
Step1： WeChat on mobile
Step 2: appointment consultation
The first step is to make an appointment for a consultation
Step 2, after completing the test, click
Step 3, fill in
Step 3: start consulting
When the appointment time is reached, the lower right corner will appea
PS: cancel appointment consultation
If there's a temporary need to cancel an appointment, the method is simple: