As of August 11, Didi announced that the "lost items return" function will be launched in more than 300 cities across the country, involving various models of express, premium and special cars.If the passengers lose their belongings, they can choose to send them back by express delivery, to the nearby police station and to negotiate with the driver to drive them back. Among them, the negotiation driver driving back to the reverse order needs to prepay the road fare, Didi gets nothing.
Editor Yin Lina
Didi has been exploring effective ways to retrieve lost items. After analysis, it is found that the highest probability of finding lost items within 30 minutes on the online appointment bus. In order to help passengers grasp the golden 30 minutes, Didi officially launched the "lost items return" function. The function of returning lost items can reduce the communication time between the drivers and passengers and improve the efficiency of returning. In 2019, Didi tried to run the function of returning lost items in Chengdu. The number of manual loss reports of customer service in this area decreased by 20%, and the number of complaints about return expenses decreased by 47%.
The mode of "negotiation driver driving back" is open from 8:00 to 22:00 every day. Passengers need to communicate with the driver to make sure that the goods are left on the vehicle. After reaching an agreement, the reverse order can be issued. Fill in the return address on the function page, prepay the return fee from the driver's location to the passenger's destination, confirm to issue the bill, and the driver receives the order and send it back. After verifying the passenger's identity and delivering the goods on site, the platform will pay the full amount of the prepaid fee to the driver. In this process, Didi platform gets nothing.
In order to avoid the problems of detour, inconsistency between estimation and actual situation caused by the real-time pricing mode, this cost adopts the buy it now method (considering the average receivable expenses of mileage, duration, vehicle type, city and driver driving the distance).