Influenced by COVID-19, the civil aviation industry has suffered a lot of pain over the past year. In order to attract tourists, many airlines launched air service packages such as Air China, China Southern Airlines, China Eastern Airlines and Hainan Airlines in the middle of last year. They can fly unlimited and unlimited routes in a certain period of time.
However, after many people happily buy the Xinfei service, they find that they can't follow their heart as they imagined. There are too many routines that make people tired.
CCTV also launched a special column, exposing the problem of air tickets behind Xinfei.
From the perspective of user complaints,The number of exchanged air tickets is not transparent, and even there is no air ticket to be exchanged, which is common in many airlines.
At the same time, once the scheduled flight is cancelled or delayed, whether it is related to passengers or not, it is considered that consumers are in breach of contract, and some of them are even directly disqualified from flying at will.
What's more troubling is that after encountering problems or disputes, the airline's manual customer service is always in a busy state,The average waiting time is more than 5 minutes.
On the online complaint platforms such as black cat, there are more than 410 effective complaints related to xinxinfei, and the responses of various airlines vary greatly. HNA, Chunqiu airlines and Huaxia Airlines can give 100% responses, while China Eastern Airlines, China Southern Airlines, Shandong Airlines and Qingdao airlines will basically give zero responses.
Many airlines, including China Eastern Airlines and China Southern Airlines, have quietly cancelled Xinfei products recently, and some airlines have launched upgraded versions, but they have changed the soup without changing the dressing.
A number of people in the civil aviation industry said that in 2020, when the epidemic situation is serious, airlines will launch Xinfei products, which will play a certain role in stabilizing cash flow and recovering funds, but there are still some problems
In 2020, the total revenue of Air China, China Southern Airlines and China Eastern Airlines will be about 220.704 billion yuan, and the loss will reach 37.082 billion yuan, with an average loss of more than 100 million yuan per day.
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